How can we help?
Search common questions about accounts, orders, payments and deliveries.
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Login & account
How do I log in to NeerOne?
Enter your 10-digit Indian mobile number, tap Login with OTP, then enter the 4-digit SMS OTP. Customers use NeerOne Customer; suppliers and riders use NeerOne Partner.
I did not receive the OTP. What should I do?
Check mobile network coverage and the number you entered. Wait for the two-minute timer, then tap Resend OTP. Never share an OTP.
Why does the app ask me to use another NeerOne app?
Your account belongs to the other app. Customer accounts use NeerOne Customer. Supplier and rider accounts use NeerOne Partner.
Customer orders
How do I add my water supplier?
Open My Suppliers and search using the supplier's registered 10-digit mobile number, or choose a registered supplier from contacts.
How do I add a delivery address?
Open You → Saved Addresses → Add a New Address. Add the map location and address details, then save. GPS is required so the rider can navigate correctly.
Can I edit or cancel an order?
You can edit or cancel a new order before the supplier confirms it. After confirmation, contact the supplier.
Why is a can deposit added?
If you do not return empty cans, the supplier may charge a can deposit for replacement cans. It is shown before you buy.
How do I track an order?
Open My Orders and select the order. The status flow shows New, Confirmed, Assigned and Delivered.
Payments
Can I pay by cash or UPI?
Yes. Select Cash on delivery or UPI when placing an order, subject to the supplier's setup.
Why did my UPI payment fail?
Check the supplier UPI ID, bank balance and daily UPI limit. Try the supplier's original QR or choose Cash on delivery. NeerOne never asks for your UPI PIN.
Where is my payment receipt?
Open a paid order, select Payment Details and download or share the PDF receipt.
Suppliers & riders
How does a supplier complete setup?
Add the business address with map location, create a product with pricing and delivery charges, then add opening stock.
How do I add a rider?
Open More → Riders, tap Add Rider and search the rider's registered 10-digit mobile number.
Why can I not complete a delivery?
Check that enough full cans are available in Stock. Record stock entry or refill cans, then retry.
How does stock change after delivery?
Delivered full cans reduce automatically. Collected empty cans increase empty stock. Use Stock Entry, Refill Cans and Mark Damaged for other movements.
Troubleshooting
The app says “No internet connection”.
Switch between Wi-Fi and mobile data, turn airplane mode off and reopen the app.
Location or map is not working.
Turn on Location Services and allow location access while using NeerOne. Return to the address screen and tap Add location on map.
Push notifications are not arriving.
Allow notifications in phone settings, remove battery restrictions and reopen the app. Your order remains visible inside the app.
How do I update the app?
Open Google Play, search for NeerOne or NeerOne Partner and tap Update.